Technology Assistance Program (TAP)

What is the Technology Assistance Program (TAP)?

Offered by the Virginia Department for the Deaf and Hard of Hearing (VDDHH) TAP provides telecommunication equipment to qualified applicants whose disabilities prevent them from using a standard telephone.

Who is eligible for TAP?

To qualify for the program, you must be deaf, hard of hearing, Deafblind, or speech disabled. You must also be a Virginia resident and meet income eligibility requirements that are based on household income and family size. While there are no age restrictions, all applications from minors must be co-signed by a parent or legal guardian.

How does the program work?

Equipment is provided to qualified individuals on a Loan-to-Own (L2O) basis. This gives qualified recipients up to 30 days to decide whether to keep, exchange, or return the equipment. If following the 30-day period, the recipient feels the device enables him or her to successfully communicate over the phone, he or she retains ownership of the device.

Assistive devices available through TAP L2O include:

  • TTY’s (text telephones)
  • Amplified telephones
  • Voice Carry Over (VCO) phones
  • CapTel®, captioning telephones
  • Outgoing speech amplifier phones
  • Signalers for the phone and door
  • Hearing Carry Over (HCO) phones
  • Other devices available by special request

Virginia Veterans with a hearing or speech loss and have documentation of their Honorable Discharge (form DD-214) automatically qualify for TAP equipment at no cost.

Note: All devices through TAP carry a one-year manufacturer’s warranty, and training on use of the equipment is available. TAP participants can apply for new equipment every four years.

How do I apply?

To find out if you qualify, contact the VDDHH outreach office nearest you. For a list of office locations visit our Outreach Providers directory or call 1-800-552-7917 (voice/text).

Other services available through TAP...

VDDHH outreach specialists can also provide information and referral for assistive technology devices, demonstrate proper equipment use, highlight key features of various devices, and identify vendor options and discounts for applicants. For more information, contact the VDDHH outreach office in your area.

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